How to buy
1. Choosing of products
If you want to order a given product on-line , you have to click on the orange icon next to the description of a product. Then, it is transferred to your shopping basket. A lot of products can be put to the basket by a client.
If a product is unavailable, you cannot order it (there is no orange icon).
Until a customer places an order, a product might be deleted from a basket.
In order to purchase a product first time, you need to register . Some information has to be provided:
- Name and surname
- The address where the product has to be sent
- The address for a VAT invoice
- E-mail address and phone number
- A password that is essential to log in
Should a product is purchased by a company, its name and VAT Identification Number is required.
You can correct provided data or delete it when you log in. Under no circumstances is provided data made available to others.
Information about new products and special offers will be sent if a customer agrees.
3. Types of delivery
You have to point a type of delivery after choosing a product and registration.
4. Types of payment
Bank transfer to the IL-TEX shop account
5. Acceptance of an order
If you choose a type of delivery and pay for a product, your order is accepted and then processed. A customer always receives an e-mail which confirms the acceptance of an order.
6. Order processing
Time of order processing consists of time of preparing a product to delivery and time of delivery. Time of preparing a product usually lasts for up to 10 weekdays but we always do our best to make it last shorter. Time of delivery is dependent on the courier company.
A customer always receives an e-mail which confirms sending a product.
Rarely can your order be unrealized. A customer is informed about such a situation by an e-mail or by a phone call. Then, a customer can cancel the order or wait for the order longer. If a customer cancels the order, money is returned to him within 10 weekdays.